Privacy Policy

We collect information you provide directly, such as your name, company, phone number, email address, service location, project details, support requests, billing details, and messages submitted through our website, app, customer portal, email, phone, or text.

When you use our website, app, or portal, we may automatically collect basic technical information such as IP address, device type, browser type, operating system, pages viewed, referring pages, approximate location, access times, log data, and app or portal usage activity.

If our app or portal is used to manage service work, we may collect account activity, job status information, uploaded photos or files, comments, signatures, technician notes, and other information needed to deliver and document services.

We use information to respond to inquiries, prepare quotes, schedule and perform services, manage customer accounts, process payments, provide support, communicate about projects, maintain service records, improve our website and app, protect our systems, and comply with legal obligations.

We may also use contact information to send service updates, appointment reminders, account notices, and occasional information about Alliance Telco services. You can opt out of marketing communications at any time, but we may still send transactional or service-related messages.

We do not sell personal information. We may share information with trusted service providers that help us operate our website, app, portal, communications, payment processing, scheduling, hosting, analytics, security, and customer support.

We may share information when required by law, to protect our rights or property, to prevent fraud or abuse, during a business transfer, or with your direction or consent.

Our website and app may use cookies, local storage, log files, analytics tools, and similar technologies to keep services working, remember preferences, understand usage, and improve performance.

Most browsers let you block or delete cookies. Some website, app, or portal features may not work properly if cookies or similar technologies are disabled.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.

We keep information for as long as reasonably needed to provide services, maintain business records, resolve disputes, enforce agreements, meet legal requirements, and support legitimate business purposes.

You may request access to, correction of, or deletion of personal information by contacting us. We may need to verify your identity before completing a request, and some records may be retained where required or permitted by law.

You can opt out of promotional emails by using the unsubscribe instructions in those messages or by contacting us directly.

Our website, app, and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website, app, portal, or services after an update means the revised policy applies.